What is a cookie?
A cookie is a text file recorded on your hard drive or in your browser’s history by the server (website) you’re visiting.
It enables us to retrieve useful information to improve our website and identify your preferences (your account, your browsing, preferences, languages, etc).
Which cookies do we use?
The different types of cookies we use are listed below.
Information collected by cookies can be considered personal data which means our Charter on Protection of Personal Data applies and comes in addition to this Carter on Cookies Policy.
Essential Cookies
Essential cookies are necessary to run the website and enable you to browse and use its services and functionalities properly. Without these absolutely mandatory cookies, the website wouldn’t work as properly as we would want to; we wouldn’t be able to deliver the website or some required services and functionalities.
| Type of cookie | Description | Expiry | Purpose |
| ARRAffinity | This cookie is necessary to ensure all pages required by users are routed to the same server. | End of session | Browsing |
| ASP.NET_SessionId | Maintains session between final client's/user's app and servor | End of session | Browsing |
| __SH_referrerForEstablishments | This cookie enables to create a link to return to previous page. | 90 days | Browsing |
| __SH_StayInformations | This cookie enables to keep stay information in case of external payment. | End of the booking | Browsing |
| Cto_lwid | This cookie enables local storage of information | 1 day | Browsing |
| cookieConsent | Stores cookie preferences | 14 days | Browsing |
| Sh_AffiliatedIdQueryParam | Contains affiliation number | End of session | Browsing |
Performance Cookies
Performance cookies are analytics cookies you can deactivate that collect information on the ways to use the website and more particularly enable us to identify popular pages or number of visits. These cookies also enable us to adapt and target the website’s content, to improve our offers and our services usability. To use the data collected for statistical purposes, this website uses AT Internet tool (https://www.atinternet.com) which is fully GPDR compliant as well as Pixel Facebook (https://en-gb.facebook.com/business/). To find out more about these tools please visit the following pages: https://www.atinternet.com/en/data-protection/ and https://en-gb.facebook.com/business/help/742478679120153?id=1205376682832142
As part of its marketing strategy, the website uses cookies to enable the use of Google Ads services, aimed at providing users with targeted advertising. More information on this can be found on the following page: https://policies.google.com/technologies/partner-sites
| Type of cookie | Description | Expiry | Purpose |
| Ai_session | This cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity. | 1 minute | Performance |
| ai_user | This cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity | 11 minutes | Performance |
| _fbp | Identifies browsers to offer advertising and analysis services. | 90 days | Performance |
| act | Differentiates 2 sessions from same user at 2 different times | 3 months | Performance |
| c_user | Determines browser in order to connect to Facebook seperately from logged user. | 12 months | Performance |
| Atuserid | This cookie is used by AT Internet to record a unique visitor identifier in order to generate statistical data on how the user uses the website. | 13 months | Performance |
| fr | Facebook tracker | 3 months | Performance |
| presence | User's chat status | End of session | Performance |
| spin | Facebook tracker | 1 day | Performance |
| wd | saves browser's window size by columns | 3 months | Performance |
| xs | Multiple information cookies separated by columns | 3 months | Performance |
| locale | Information on last loged user on the browser | 1 week | Performance |
| _e_* | Javascript generated; used to send responsiveness information of Facebook | End of session | Performance |
| gcl_au | Google Ads information if user arrived on the site via an ad. | 3 months | Performance |
| hijd | When user arrives for the 1st time on a page with a Hotjar script. Used to store Hotjar User ID - unique on this site and for any user. It guarantees same behavior and same ID will be given to the user on the following visits. | 1 year | Performance |
| _hjIncludedInSample | Enables Hotjar to know if user is included in data sampling. | 30 minutes | Performance |
| _hJIncludedInPageviewSample | Informs Hotjar of the inclusion or not of user in data sampling. | 30 minutes | Performance |
| -hjTLDTest | When Hotjar script operates, we try to determine the most generic cookie path to use in way of page name so that cookies can be shared by subdomains. | End of session | Performance |
| _hjAbsoluteSessionInProgress | Enables to detect 1st page viewed during a session. Gives a True/False value. | 30 minutes | Performance |
Preference Cookies
| Type of cookie | Description | Expiry | Purpose |
| __SH_SearchParameters_ | This cookie enables to store users’ search preferences. | 3 months | Preference |
| _SH_visitedEstablishments | Contains the list of last establishments visited by user | 3 months | Preference |
| _SH-visitedArticles | Contains the references of the articles visited by user. | 14 days | Preference |
| __SH_customerInformations | This cookie enables to pre-fill the reservation form during the user’s next visit. | 3 months | Preference |
| __SH_customerInformationsOptions | This cookie enables to store additional information communicated in the reservation form | 3 months | Preference |
| disabledCommunicationBanners | Enables to memorize communication banners the user closed in order not to show them again during next visit. | 7 days | Preference |
| abandonmentCart | Enables to manage display of a cart abandonment modal. | 1 hour | Preference |
Manage preferences
Please be aware that if cookies are disabled or deleted, all features of the Site may not function properly, for example you may not be able to visit certain parts of our Site or receive personalized information when you visit the Site.
If you use multiple devices to view and access the Sites (e.g. your computer, smartphone, tablet, etc.), you should ensure that the browser on each device is set to match your cookie preferences.
Apart from the cookies that are necessary for the site’s operation, cookie storage depends on your wishes.
In accordance with the standards in force, you are directly informed of the cookies that are deposited on your terminal. The cookies banner is displayed directly when you enter the site. Using this banner, you can directly consent or not consent to the deposit of cookies, using the "Accept all" or "Reject all" button, but also personalize the cookies, using the "Settings" button.
When you click on the "Set" button, a page containing the various cookies and a short description of their purpose will be displayed.
Once you have checked or unchecked the right boxes, you can click on the "Confirm my selection" button to save your choices, which will cause the cookies banner to disappear.
In accordance with the standards in force, if no choice is made on your part concerning the cookies subject to your consent, no cookies will be collected or deposited, except those necessary for the proper functioning of the website.
You can change your cookie preferences at any time by following the steps below:
- On Google Chrome: Click on the 'tools' menu at the top right of the screen, then choose 'settings', select 'privacy and security' from the menu. If you click on the "Privacy and security" section, you will find a section called "Cookies and other site data". Finally, you will be able to set your preferences.
- On Mozilla Firefox: Click on the "Tools" menu at the top right and select "Options". Click on the "Privacy" section, which will take you to the "Cookies and other site data" section, and set your preferences.
- On Microsoft Internet Explorer: Click on the 'Tools' menu, then on 'Internet Options'. Choose "Privacy" and set your preferences.
- On Safari: Choose "Preferences", then "Security" or "Confidentiality" and set the parameters according to your preferences.